Contract Renewals Draining Resources

Problem: Biz Dev team treats every contract renewal situation like a fire drill, involving senior management unnecessarily and using excessive resources because they aren't sure how successful their own efforts will be.

Solution: Analyze recent renewal situations involving both retained and lost clients to determine key drivers, including product usage patterns and client relationships with other divisions in the company. Design a statistical model that incorporates those key drivers and analyzes the client's probability of renewal, and create appropriate action plans based on tangible risk factors. 

Result: Enabled senior management to realistically and proactively assess client renewal risks and then allocate appropriate resources. Reduced year over year client attrition by two-thirds!

Resolving Bookkeeping Backlog to Save Taxes

Problem: Client's designated accounting / finance resource not completing account reconciliations, but went ahead and filed tax return. Business owner not getting sufficient managerial or financial accounting data to operate the business.

Solution: Engage part-time controller. Review and update full year's P&L transactions, reconcile all balance sheet accounts and bank statements.

Result: Accurate year-end Income Statement and Balance Sheet produced. Worked with client's CPA firm to file amended tax return that generated $9k refund.